Change Management in IT

This module introduces the concept of change management in IT and explains why structured change processes are critical in technology-driven environments. You’ll explore how IT change differs from general business change and why unmanaged change creates risk, disruption, and resistance.

This module walks you through the stages of the IT change lifecycle—from request and assessment to implementation and closure. You’ll also see how the lifecycle operates in both waterfall and agile delivery environments and how ITIL and SDLC practices support structured change delivery.

In this module, you’ll learn how to identify key IT and business stakeholders affected by change. You’ll explore stakeholder analysis techniques and understand how to tailor communication and engagement strategies to manage expectations and reduce resistance.

This module focuses on assessing the impact of IT changes. You’ll learn how to identify technical, operational, and user impacts, apply impact rating criteria, and distinguish between low-, medium-, and high-impact changes to support informed decision-making.

This module explains how IT changes are documented, reviewed, and approved. You’ll explore the role of the Change Advisory Board (CAB), understand different change types, and learn how governance controls support auditability, compliance, and traceability.

In this module, you’ll learn how to plan and deliver effective communication for IT changes. Topics include communication planning, writing clear technical messages, selecting appropriate channels, and ensuring users receive the right information at the right time.

This module focuses on preparing users for system changes. You’ll learn how to identify training needs, select suitable training formats, support users during go-live, and understand the role of super users and support teams in driving adoption.

This module explores different rollout approaches, including big bang, phased, pilot, and parallel runs. You’ll learn how to select the right strategy based on risk and complexity and understand how rollout decisions influence user adoption and system stability.

In this module, you’ll examine why resistance occurs during IT changes and how it shows up in behavioural and technical forms. You’ll apply practical techniques to reduce resistance and learn when escalation to leadership is required.

This module focuses on evaluating whether an IT change has been successful. You’ll learn how to track adoption, usage, system and process performance, analyze user feedback and training results, and conduct post-change reviews to drive continuous improvement.

This module introduces the tools and technologies that support IT change management. You’ll explore change platforms, governance components, and automation tools, and understand how these systems work together to enhance traceability and reduce operational risk.